Gable Rides Privacy Policy
Gable Rides is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our car rental services, including short-term vehicle rentals, long-term leasing options, corporate fleet solutions, airport transfers, luxury car hire, van and minibus rentals, chauffeur services, insurance excess waivers, and 24/7 roadside assistance.
1. Information We Collect
We collect various types of information from and about users of our online platform and services, including:
- Personal Identifiable Information (PII): This includes your name, address, email address, phone number, date of birth, driver's license details (including issue and expiry dates), passport details, payment information (credit/debit card numbers, bank account details), and national identification numbers where required for identity verification or insurance purposes. We collect this when you register for an account, make a reservation, complete a rental agreement, or contact us.
- Vehicle Usage Data: Information related to your rental history, vehicle preferences, mileage, fuel consumption, and any incident reports during your rental period.
- Location Information: If you use certain features like GPS navigation or roadside assistance, we may collect precise or approximate location information from the vehicle or your mobile device if you enable it.
- Communications: Records of your correspondence with us, including emails, phone calls, and chat interactions.
- Technical Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This is collected automatically through cookies and similar technologies.
- Third-Party Data: We may receive information about you from partners, such as travel agents, loyalty program partners, or background check providers, where relevant to our services.
2. How We Use Your Information
We use the information we collect for various purposes, primarily based on legitimate business interests, contractual necessity, legal obligations, or your consent:
- To Provide Services: To process your reservations, manage your rentals, provide chauffeur services, administer loyalty programs, facilitate airport transfers, and deliver 24/7 roadside assistance.
- To Process Transactions: To process payments, manage billing, and provide statements for our services including insurance excess waivers.
- Customer Support: To respond to your inquiries, provide support, and manage any issues you may encounter with our services.
- Marketing and Communication: To send you promotional offers, newsletters, and information about our services (where permitted by law and your preferences). You can opt-out at any time.
- Improvement of Services: To analyze usage patterns, understand customer preferences, and improve our online platform, vehicles, and services.
- Security and Fraud Prevention: To detect and prevent fraud, unauthorized access, and other illegal activities, and to ensure the security of our vehicles and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to governmental requests.
3. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, IT support, marketing, data analysis, insurance providers, and roadside assistance.
- Affiliates and Partners: Companies within the Gable Rides group or trusted business partners involved in providing our services.
- Law Enforcement and Legal Authorities: When required by law, court order, or governmental request, or to protect our rights, property, or safety.
- During Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may share your information with other parties with your explicit consent.
4. International Data Transfers
Your information may be transferred to, and stored at, a destination outside the European Economic Area (EEA) that may not have the same data protection laws as your jurisdiction. Where we transfer your data, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. This includes encryption, access controls, and secure physical storage. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period will be determined based on the nature of the data, our contractual obligations, and legal requirements.
7. Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have certain rights concerning your personal data. These rights include:
- Right of Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain conditions.
- Right to Restriction of Processing: To request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
8. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our online platform and updating the "last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Gable Rides
14 Merrion Square East,
Floor 2,
Dublin, County Dublin,
D02 KW60
Ireland